Please allow three working days from submitting your request for your prescription to have been released to your pharmacy.
Our preferred method is that you order via online services Patient Access or the NHS App.
Alternatively, we currently accept requests delivered by post or written requests in person.
You are also able to e-mail your request by clicking here.
We regret that we cannot accept telephone requests for repeat prescriptions due to safety concerns.
Please remember it is your responsibility to re-order in good time. It is not always possible for us to action “urgent” requests.
Once the prescription has been signed and released to the pharmacy, we have no control over the time taken for the pharmacy to process and dispense your medication. If you are waiting for a prescription and 3 working days have passed, please contact your pharmacy before the practice.
Electronic Prescription Service (EPS) nominations
Did you know that you can now request for us to send your prescriptions to any Pharmacy of your choice electronically. This negates the need for you to collect your prescription from the practice, take it to a pharmacy and wait for it to be dispensed. We can send directly, they will prepare your items for a swift pick up. If they do not have the medication in stock they will notify the practice and we can redivert your prescription saving you the unnecessary trip and disappointment. Just let us know which regular Pharmacy you wish to nominate. https://digital.nhs.uk/services/electronic-prescription-service/nominating-a-dispenser
Please complete the below form to nominate your Pharmacy. By submitting this nomination form you are choosing a pharmacy in which you would like all your prescriptions to be sent electronically to as a default. You can change your nominated pharmacy at any time by resubmitting an online form or writing to us.
Prescription Charges and Fees
Current NHS Prescription charges and exemptions are explained here https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/how-much-nhs-prescription-charge/
The practice receives a large number of urgent medication requests for items which are not clinically urgent.
Urgent requests are those needed to prevent you from becoming seriously ill and not those which have been ordered late. It is your responsibility to ensure that your prescription request is ordered in plenty of time. Many medications can be safely missed for a few days and in order to optimise access to the clinical team, the practice has a policy for urgent requests.
Urgent medications include:
Insulin, medications for treating epilepsy, Parkinson’s disease and Asthma. Adrenaline injector pens, palliative care medications, anticoagulants, long term steroids, antipsychotics, and medicines to prevent transplanted organ rejection.
Medicines outside of this list are not considered clinically urgent and we ask that you allow 3 working days for completion. This decision has been made by the doctors and the reception staff are not able to amend this. Please respect them.
If you feel you require a prescription the same day, it will be passed to the duty doctor who will consider your request. They may well consider it to be routine and delay the prescription if this falls outside clinical urgency reasons. The doctor will be dealing with urgent patient care and prioritises their work. You will normally therefore need to return later in the day to collect the prescription if agreed and, if safe to provide, it will be be available by 6pm that day. For safety reasons they may only be able to issue a reduced quantity.
Urgent requests are monitored and recorded in your medical record in order to help us assist you to manage your medication better. Repeat offenders will be pulled up on their non compliance with this policy and support offered if applicable.