Right Clinician, Right Time, Right Place – Who do I see?

Our clinical team is always expanding and we are pleased to be able to offer a variety of specialist services alongside our GP and nursing teams.

See below for who to see for help for the following issues including useful phone numbers and websites.

Abdominal Pain

Who do I see?
GP / ANP (Advanced Nurse Practitioner)

Attend A+E if the pain is very sudden or severe

Advice:

There are a variety of reasons for abdominal pain. The NHS website has more information about the different causes for abdominal pain. A pharmacist can help with certain problems such as indigestion and constipation.

Stomach ache – NHS (www.nhs.uk)

ACR Test

Who do I see?
Reception

Advice:

If you have been asked to provide an ACR test please drop off to reception.

This needs to be an early morning urine sample, in a white topped specimen pot and be clearly labelled with your name, DOB, time and date of your sample.

Urine albumin to creatinine ratio (ACR) – NHS (www.nhs.uk)

ADHD

Who do I see?
School / CAMHS / GP

Advice:

For concerns about ADHD in your child:

Attention Deficit Hyperactivity Disorder (ADHD) – CAMHS (hampshirecamhs.nhs.uk)

Discuss any concerns with your child’s school first as they may be able to provide additonal support. You can self refer to the CAMHS service, the link to the referral form is half way down the page.

Should I make a referral? – CAMHS (hampshirecamhs.nhs.uk)

For help for adults:

ADHD UK | ADHD UK

ADHD – Online Consultations – Psychiatry-UK

Before speaking to the GP please undertake the following questionnaire so that we can understand the severity of your symptoms. To obtain a diagnosis you will need to be referred to a specialist team for an assessment. The waiting time for this currently is around 1 year.

10852_elto_question_fhp2.PDF (add.org)

ASD and ADHD Service: Hampshire :: Surrey and Borders Partnership NHS Foundation Trust (sabp.nhs.uk)

Anxiety

Who do I see?
iTALK / Mind / Primary Care Mental Health Team / GP / ANP

Advice:

As part of our team we are lucky to have mental health practioners from the primary care mental health team working with us on Mondays. You can book an appointment via reception.

You can also self refer to iTALK and Mind for free support and counselling;

Call Mind on 0300 123 3393

italk, Hampshire’s NHS Talking Therapy Service

There is lots of help and support available online which you may like to take a look at before your appointment.

Anxiety – Every Mind Matters – NHS (www.nhs.uk)

Anxiety and panic attacks | Mind, the mental health charity – help for mental health problems

SilverCloud, free and easy to access online CBT (italk.org.uk)

You will need to speak to the GP or ANP for advice on medication.

Treatment – Generalised anxiety disorder in adults – NHS (www.nhs.uk)

Asthma

Who do I see?
Attend A&E for any concerns over an acute asthma attack

When to go to A&E | Asthma UK

See the GP / ANP for worsening asthma symptoms

See the Asthma nurse for routine care

Advice:
As part of routine asthma care, you will be invited for an annual review with the Asthma nurse in the month of your birth. If you are having issues with your inhalers or feel your asthma control is slipping then please make an appointment with the nurse via reception.

Asthma – NHS (www.nhs.uk)

Health advice | Asthma UK

Asthma UK run a helpline Monday to Friday 9am – 5pm

Helpline | Asthma UK

Alcohol Advice

Who do I see?
Inclusion Hampshire

Advice:

You can self refer to Inclusion Hampshire for support with drug and alcohol problems affecting you or a family member.
Please visit:

Home – Inclusion Hants

Alcohol support – NHS (www.nhs.uk)

Alcoholics Anonymous Great Britain (alcoholics-anonymous.org.uk)

Speak to the GP if you have concerns over alcohol impacting your health, this may include symptoms such as abdominal pain or jaundice.

Athlete’s Foot

Who do I see?
Self Care / Community Pharmacy

Advice:

Athlete’s foot is a common skin infection caused by a fungus. Treatment with an antifungal cream usually works well and is available without the need for a prescription.

Athlete’s foot – NHS (www.nhs.uk)

Athlete’s Foot | Symptoms, Treatment and Medication | How to avoid | Patient

Autism

Who do I see?
School / GP

Advice:

Autism is a lifelong developmental disability which affects how people communicate and interact with the world. One in 100 people are on the autism spectrum and there are around 700,000 autistic adults and children in the UK. 

For concerns about autism in your child:

If your child is school age, speak to their teacher initially about help with accessing further support.

Signs of autism in children – NHS (www.nhs.uk)

Autistic Spectrum Condition (ASC) – CAMHS (hampshirecamhs.nhs.uk)

Support, advice and services for children with autism – Child Autism UK – releasing potential

Home | Autism Hampshire

For concerns about autism in adults:

Please book to speak to the GP routinely, it is helpful to make a list of symptoms or examples of situations that you struggle with. A referral to a specialist is needed to obtain a diagnosis.

Adults (autism.org.uk)

Signs of autism in adults – NHS (www.nhs.uk)

ASD and ADHD Service: Hampshire :: Surrey and Borders Partnership NHS Foundation Trust (sabp.nhs.uk)

Back Pain

Who do I see?
At Adelaide Medical Centre you are able to book directly in to see our First Contact Physiotherapy service. More information is available here:

NHS England » First contact physiotherapists

The team are able to assess, diagnose and refer you on for further tests or to see a specialist if required.

For acutely worsening symptoms or advice on pain relief speak to the GP or ANP.

Advice:

Back pain – NHS (www.nhs.uk)

Home exercises are an important part of ongoing management and can be found online.
Back pain | Causes, exercises, treatments | Versus Arthritis

Written information – STarT Back – (keele.ac.uk)

Back pain | The Chartered Society of Physiotherapy (csp.org.uk)

If you ever develop urinary incontinence, loss of sensation around your bottom or lose control of your bowels you must attend A+E immediately.

Bedwetting

Who do I see?
Health Visitor / School Nurse / ERIC website / GP

Advice:

Bedwetting is common and often runs in families. It can be upsetting, but most children and young people will grow out of it. Many children under the age of 5 wet the bed and it is considered normal until this age. It can help to keep a diary and try to understand the pattern. Constipation can also cause bed wetting in younger children.

Helping your child stay dry | Pre-school | Health for Under 5s

Bedwetting | ERIC

Behavioural Concerns (Children)

Who do I see?
Health Visitor / School Nurse / Parenting Support Service / GP

Advice:

There is plenty of help and support available for children with behavioural difficulties but it can be hard to know where to find it. The health visiting and school nursing services are able to help with this along with the Hampshire Parenting Support Service.

Hampshire Specialist Parenting Support Service | Barnardo’s (barnardos.org.uk)

Parenting and Family Support – Family Lives (Parentline Plus)

Bereavement Support

Who do I see?

GP / Online Support Services

Advice:

Most people experience grief when they lose something or someone important to them. If these feelings are affecting your life, there are things you can try that may help at this difficult time.

Support is also available if you’re finding it hard to cope with stress, anxiety or depression.

Home – Cruse Bereavement Support

Hope Again (specifically for young people)

Get help with grief after bereavement or loss – NHS (www.nhs.uk)

Sands | Stillbirth and neonatal death charity

Together, for every baby – Charity for Babies | Tommy’s (tommys.org)

Child Death Helpline – Home

The Compassionate Friends (tcf.org.uk)

Blocked ears (wax)

Who do I see?
Community Pharmacy

Advice:
A pharmacist can help with earwax build-up

They might recommend chemical drops to dissolve the earwax. The earwax should fall out on its own or dissolve after about a week.

Do not use drops if you have a hole in your eardrum (a perforated eardrum)

Non-urgent advice: Important Information

Do not use your fingers or any objects like cotton buds to remove earwax. This will push it in and make it worse.

Blood Pressure Monitoring

Who do I see?
HCA / Practice Nurse

Advice:
Blood pressure checks can also be performed at most local pharmacies. If the results are high, a discussion with a GP would be needed for further evaluation.

High blood pressure (hypertension) – NHS (www.nhs.uk)

If you already have a diagnosis of high blood pressure you will be invited to attend for an annual review in the month of your birth. This will usually also require a blood test and a urine test (ACR). We will contact you when your review is due.

Having a blood pressure monitor at home is a great way to keep an eye on things if you are able to purchase one.

Blood pressure monitors: All you need to know (bhf.org.uk)

Blood Pressure UK

Blood Tests

Who do I see?

Phlebotomist

Advice:

Blood tests are available at the surgery on a Wednesday morning and can be booked via reception.

Blood tests are also available at Andover Hospital.

Phlebotomy (Blood Tests) :: Hampshire Hospitals

For children under 4 you will need to use Sophie’s Place at Winchester Hospital.

Sophie’s Place :: Hampshire Hospitals

Requests for blood tests MUST have been agreed by your doctor or other health care professional before booking your appointment.

If you have a long term / chronic condition requiring an annual blood test, you will be called for this in the month of your birth.

Blue Badge Forms

Who do I see?
Contact Hampshire County Council directly or apply online:

Blue Badge parking scheme | Hampshire County Council (hants.gov.uk)

Advice:

The Blue Badge Scheme is for people with severe mobility problems to allow them to park closer to where they need to go. The scheme is managed by local authorities who deal with applications and issue the badges.

GOV.UK has more details about the Blue Badge scheme, including information about applying for a Blue Badge.

Boils

Who do I see?
Community Pharmacy / GP / ANP

Advice:

A boil is a hard and painful lump that fills with pus. Most boils go away on their own. See a GP if you keep getting them. If you are worried about an infection then please speak to the duty GP / ANP.

Boils – NHS (www.nhs.uk)

Breathlessness

Who do I see?
GP / ANP

Attend A&E for sudden or severe symptoms

Advice:
Telephone 999 or 111 if symptoms are severe.
For less serious breathing issues such as COPD flare ups or chest infections see the duty GP or ANP.

Shortness of breath – NHS (www.nhs.uk)

Breastfeeding Advice

Who do I see?
Health Visitor

For concerns over mastitis speak to the duty GP / ANP

Advice:

There is a wealth or information and support online. All about breastfeeding | Baby | Health for Under 5s

Breastfeeding help and support – NHS (www.nhs.uk)

National Breastfeeding Helpline – Helpline

Finding Support – The Breastfeeding Network

The breastfeeding network also produces helpful guides on whether medications are safe to use whilst breastfeeding.

Drugs Factsheets – The Breastfeeding Network

Bruised Ribs

Who do I see?
Community Pharmacist / Minor Injuries Unit

Advice:

Broken or bruised ribs are usually caused by a fall, a blow to the chest or severe coughing. Ribs cannot be easily splinted or supported like other bones, so they’re usually left to heal naturally with no need for an X-ray.

Broken or bruised ribs – NHS (www.nhs.uk)

Burns

Who do I see?
Minor Injuries Unit / A+E

Advice:
If severe / deep, caused by a chemical or electrical burn or the burn is larger than the patient’s hand please attend A+E.

Andover Minor Injuries Unit can assist with minor burns. To arrange an appointment please call 111 Andover Minor Injuries Clinic :: Hampshire Hospitals

If you require ongoing dressing of a wound / care of your burn please book an appointment with the Practice Nurse.

Burns and scalds – NHS (www.nhs.uk)

Cervical Smear

Who do I see?
Practice Nurse

Advice:
Once you are invited, please book an appointment with the nurse on a day that you are not bleeding or on your period.

Cervical screening is very important and helps to pick up any potential problems at an early stage so please make sure you come along for your appointment when you are called.

Cervical screening – NHS (www.nhs.uk)

Cervical screening (smear test) | Jo’s Cervical Cancer Trust (jostrust.org.uk)

Chest Pain

Who do I see?
GP / ANP

Call 999 / attend A&E for severe symptoms or concerns over a heart attack

Advice:
Telephone 999 or 111 if symptoms are severe.

Symptoms of a heart attack can include sudden central chest pain, pain in the left arm, jaw and neck, nausea, anxiety, breathlessness and sweating.

If the chest pain is not severe, does not have the above features and is persisting please speak to the duty GP or ANP.

Chest pain – NHS (www.nhs.uk)

Symptoms of a heart attack – NHS (www.nhs.uk)

Cellulitis

Who do I see?
GP / ANP

Advice:
Cellulitis is a skin infection that’s treated with antibiotics. It makes your skin painful, hot and swollen. The area usually looks red, but this may be less obvious on brown or black skin. It can be serious if it’s not treated quickly. For concerns about cellulitis please speak to the duty team.

Cellulitis – NHS (www.nhs.uk)

Chest Infections

Who do I see?
Self Care / Community Pharmacy / ANP or GP if persisting or you have underlying health problems

Advice:

Chest infections often follow colds or flu. It is not uncommon for a cough to last for 3 – 4 weeks.

Chest infections can be viral or bacterial, antibiotics are not helpful for viral chest infections and will therefore not always be recommended at your appointment.

Cough – NHS (www.nhs.uk)

Chest infection – NHS (www.nhs.uk)

NHS (hereforyouhampshire.nhs.uk)

Child Development Concerns

Who do I see?
Health Visitor

Advice:

Health visitors are qualified nurses or midwives who have undergone further specialist training. They can support with a variety of issues from birth up to 5 years of age. If you are worried about your child’s development they are the best people to speak to initially.

Your Health Visiting Service – Hampshire | Health for Under5s

Interactive Child Development Timeline | NHS GGC

Coils or Implants

Who do I see?
Practice Nurse or Sexual Health Clinic

Advice:
For new or replacement coils and implants you can book an appointment with our specialist nurse or use Andover Sexual Health Clinic.

Home | Sexual Health, hampshire, portsmouth, southampton (letstalkaboutit.nhs.uk)

Information about contraceptive implants.

Information about coils.

Colds

Who do I see?
Self Care / Community Pharmacy

Antibiotics are NOT needed for the common cold, as colds are caused by a virus. A pharmacist will be able to help with cold and flu remedies.

Common cold – NHS (www.nhs.uk)

Colds, coughs and ear infections in children – NHS (www.nhs.uk)

Constipation

Who do I see?
Self Care / Community Pharmacy / ANP / GP

Advice:

Constipation is common and can be caused by a variety of reasons including diet, dehydration and some medications.

Constipation – NHS (www.nhs.uk)

Constipation is also common in children, especially aged 2-3, the ERIC website has lots of information and a helpline on 0808 169 9949.

Bowel problems | ERIC

Constipation :: Healthier Together (what0-18.nhs.uk)

Contraception and Family Planning

Who do I see?
GP / Practice Nurse

Advice:
Please book to see the GP for an initial assessment. Have a look at the links below so you are aware of your options.

If you are taking the contraceptive pill you will need an annual review with the practice nurse.

Please ensure your cervical smear test is up-to-date.

Your contraception guide – NHS (www.nhs.uk)

Contraception Methods | Birth Control Options | Patient

Contraception information, tools and advice | SH:24 (sh24.org.uk)

Cystitis

Who do I see?
Community Pharmacy / GP

Advice:
A pharmacist can often help with simple or mild cases of cystitis.

Cystitis – NHS (www.nhs.uk)

If you need further assistance please speak to the duty team. Please be aware you are likely to be asked to provide a urine sample. Specimen pots are available at the front of reception.

Chronic Heart Disease

Who do I see?
Practice Nurse

Advice:
Annual clinic appointments will be sent to all CHD patients, this will usually be in the month of your birth. Please ask for an earlier appointment if you are worried.

We will contact you when your review is due, if you think you are overdue or have been missed then please phone the surgery to arrange your appointment.

Further information about heart disease from NHS UK.

Cold Sores

Who do I see?
Self Care / Community Pharmacy

Advice:
Cold sores are common and usually clear up on their own within 10 days. But there are things you can do to help ease the pain, a pharmacist will be able to guide you.

Cold sores – NHS (www.nhs.uk)

Cough

Who do I see?
Community Pharmacy

GP / ANP if persists for more than 3 weeks

Advice:
Coughs can be caused by a number of reasons including chest infections, acid reflux, smoking, post nasal drip and asthma / COPD.
A cough will usually clear up on its own within 3 to 4 weeks.
A pharmacist can help with treatments for cough.

Further information how to treat your cough from NHS UK.

NHS (hereforyouhampshire.nhs.uk)

Dementia Screening

Who do I see?
GP

Advice:
Memory problems do not necessarily mean you have dementia. These problems can have other causes, such as depression and anxiety, delirium, an underactive thyroid and side effects of some medications.

To help rule out other causes of memory problems, the GP will do a physical examination and may organise tests, such as a blood test and urine test. You will also be asked to do a memory test.

How to get a dementia diagnosis – NHS (www.nhs.uk)

Specialist support to families facing dementia | Dementia UK

About dementia | Alzheimer’s Society (alzheimers.org.uk)

Depot Injection (Contraception)

Who do I see?
Practice Nurse

Advice:
Please speak to the GP for an initial assessment and see the nurse for your follow up injections which take place every 3 months.

Please ensure your cervical smear test is up-to-date.

Further information about the contraceptive injection from NHS UK

Diabetes Monitoring

Who do I see?
Diabetic Nurse

Advice:
We will call you for your annual diabetic review in the month of your birth. You will need to have a blood test and a urine test (ACR test) prior to this appointment.

Further information about diabetes from NHS UK.

For retinal screening information and appointments please see below.

Diabetic Eye Screening Homepage | Hampshire & Isle of Wight Diabetic Eye Screening Programme | HIOW DESP (desphiow.co.uk)

Winchester and Basingstoke Hospitals both have a specialist service for patients already under their care.

Diabetes patients resources :: Hampshire Hospitals

There are also numerous support groups available for patients with diabetes.

Local support groups | Diabetes UK

Diet / Lifestyle Changes

Who do I see?
Health Care Assistant or Practice Nurse

Advice:
Our nursing team can help with dietary and lifestyle advice. Further information is available online.

BMI calculator | Check your BMI – NHS | Please fill in your details (www.nhs.uk)

Live Well – NHS (www.nhs.uk)

12-week fitness plan – NHS (www.nhs.uk)

Dressings

Who do I see?
Practice Nurse or Health Care Assistant

Advice:
Please phone the surgery to arrange your appointment if you require a dressing.

Drug Addiction

Who do I see?
Talk to Frank / Inclusion Hampshire

Advice:
For help and support with drug addiction for yourself or a family member, take a look at the websites below. You can self refer without speaking the to the GP.

Honest information about drugs | FRANK (talktofrank.com)

Phone: 0300 1236600 for assistance.

Home – Inclusion Hants

Dental Problems

Who do I see?
Dentist

Advice:
Please book an appointment with your dentist or find a dentist near you: 

Find a dentist – NHS (www.nhs.uk)

NHS 111 can advise on an emergency dentist if needed.

Please note: our team are not qualified or insured to be able to help with dental problems and you will be re directed by the reception team.

Depression

Who do I see?
iTALK / Mind / Primary Care Mental Health Team / GP / ANP

Advice:

As part of our team we are lucky to have mental health practioners from the primary care mental health team working with us on Mondays. You can book an appointment via reception.

You can also self refer to iTALK and Mind for free support and counselling;

Call Mind on 0300 123 3393

About depression | Mind, the mental health charity – help for mental health problems

italk, Hampshire’s NHS Talking Therapy Service

There is lots of support online which you might like to take a look at before your appointment.

SilverCloud, free and easy to access online CBT (italk.org.uk)

Depression – NHS (www.nhs.uk)

How to cope with depression – NHS (www.nhs.uk)

For urgent help out of hours or if you find yourself in crisis you can contact the Samaritans on 116 123 for 24-hour confidential, emotional support. You can text SHOUT to 85258 or you can use NHS 111 who have a mental health service.

To discuss medication for depression, please speak to the GP.

Overview – SSRI antidepressants – NHS (www.nhs.uk)

Diarrhoea

Who do I see?
Community Pharmacist / ANP / GP

Advice:
Diarrhoea is passing looser or more frequent stools than is normal for you.

It affects most people from time to time and is usually nothing to worry about.

Most cases of diarrhoea clear up after a few days without treatment, and you may not need to see your GP.

However, diarrhoea can lead to dehydration so you should drink plenty of fluids – small, frequent sips of water – until it passes. It’s very important that babies and small children do not become dehydrated.

Further information about diarrhoea and vomiting from NHS UK.

Self-help guide: Diarrhoea | NHS inform

For children:

Diarrhoea and vomiting :: Healthier Together (what0-18.nhs.uk)

Dizziness

Who do I see?
GP

Advice:

Dizziness includes feeling: off-balance, giddy, lightheaded or faint, like you or things around you are spinning (vertigo) There are lots of reasons to feel dizzy, speak to a GP if it is not settling down or you are worried.

Dizziness – NHS (www.nhs.uk)

Dyslexia

Who do I see?
School / Dyslexia Association

Advice:

Dyslexia is a common learning difficulty that can cause problems with reading, writing and spelling.

It’s a specific learning difficulty, which means it causes problems with certain abilities used for learning, such as reading and writing.

Unlike a learning disability, intelligence isn’t affected.

It’s estimated up to 1 in every 10 people in the UK has some degree of dyslexia.

If you are concerned about your child then speak to their teacher or SENCO. For adults you will need to arrange a private assessment.

Dyslexia – NHS (www.nhs.uk)

Assessments – British Dyslexia Association (bdadyslexia.org.uk)

DWP: GP letters for Personal Independence Payment (PIP) and Employment and Support Allowance

Who do I see?
We are unable to provide letters of support for the DWP.

Advice:
The DWP will usually contact your GP or healthcare professional to obtain medical evidence when you submit a PIP or ESA claim, the information is then sent to the DWP as part of your claim process. 

We regret we are unable to provide additional letters of support as the information we provide will be included in the report requested by the DWP.

However you may request your medical records if you feel this may help your case. If you wish to have a copy of your medical records, please contact the practice who will advise accordingly. There is no charge for this.

We have provided some useful contacts shown below to help you:

Our social prescribing team may be able to help.

Social Prescribing (andoverpcn.co.uk)

Useful contacts
Action for M.E.
Information and support for people with M.E. and their carers. General enquiries: 0117 927 9551 (Mon-Fri 9am-5pm).

Online M.E. CentreAction for M.E

Welfare Rights Line: 0845 122 8648 (times vary)

Citizens Advice Bureau
Offers advice on a range of issues and may complete a benefits check for you. Find your local Citizens Advice Bureau.

Disability Information and Advice Line (DIAL)
To find your local DIAL office, contact Scope, 6 Market Road, London N7 9PW Tel: 0808 800 3333

Disability Rights UK
Factsheets on benefits, tax credits and independent living from disability rights uk

Local councils
Some local councils employ welfare rights workers. Your local council may also have information about other services that offer welfare rights advice in your area.

Ear Care / Ear Wax

Who do I see?
Community Pharmacy / Practice Nurse or HCA (Health Care Assistant)

Advice:

A pharmacist can help with ear wax build up. We offer ear syringing at the practice if this is required. You must use ear drops for the week before this appointment to soften the wax.

Earwax build-up – NHS (www.nhs.uk)

For concerns over gradual onset hearing loss please arrange a hearing test please via Specsavers.

Book an Eye Test Online | Book an Appointment | Specsavers

Eating Disorders

Who do I see?
GP

Advice:

An eating disorder is a mental health condition where you use the control of food to cope with feelings and other situations.

Unhealthy eating behaviours may include eating too much or too little or worrying about your weight or body shape.

Anyone can get an eating disorder, but teenagers between 13 and 17 are mostly affected.

There is a specialist service for further assessment called April House. Speak to a GP for a referral.

Overview – Eating disorders – NHS (www.nhs.uk)

The UK’s Eating Disorder Charity – Beat (beateatingdisorders.org.uk)

Eating Disorders Service :: Southern Health NHS Foundation Trust

Early Pregnancy Referrals

Who do I see?
Self referral / ANP / GP

Advice:
Winchester and Basingstoke hospitals both offer an early pregnancy assessment unit for patients up to 13 weeks pregnant.

If you have had a previous ectopic or molar pregnancy or 2 previous miscarriages you can self refer to the unit.

Early Pregnancy Assessment Unit (EPAU) :: Hampshire Hospitals

If you are having abdominal pain or bleeding in early pregnancy please speak to the duty team or 111 out of hours.

Emergency Contraception

Who do I see?
Community Pharmacy / Sexual Health Clinic / GP / ANP

Advice:

Emergency contraception is commonly referred to as “the morning after pill”. If you have had sex without using contraception, or think your contraception might have failed, you can use emergency contraception.

You should access emergency contraception as soon as possible. In Hampshire it is free from most pharmacies.

Emergency contraception – Let’s Talk about It (letstalkaboutit.nhs.uk)

Earache

Who do I see?
Self Care / Community Pharmacy / GP / ANP

Advice:
Ear ache is common and can have various causes.

Earache – NHS (www.nhs.uk)

Ear infections – NHS (www.nhs.uk)

Ear ache is children is extremely common and usually does not require antibiotics.

Earache :: Healthier Together (what0-18.nhs.uk)

Eczema

Who do I see?
Community Pharmacy or GP / ANP if persists for more than 4 weeks or is infected

Advice:
Eczema is the name for a group of conditions that cause the skin to become itchy, inflamed, or have a rash-like appearance.

Eczema is very common. It can begin during childhood, adolescence, or adulthood and it can range from mild to severe. In the UK, one in five children and one in ten adults have eczema.

Our skin and eczema | National Eczema Society

Atopic eczema – NHS (www.nhs.uk)

Eye Problems

Who do I see?
Minor Eye Conditions Service

The MECS service can be directly accessed online via the link below or on 01264 339369. They operate out of SpecSavers in Andover.

Minor Eye Conditions Service (MECS) covers minor eye problems (primaryeyecare.co.uk)

If you have an urgent or sight threatening problem there is an emergency ‘eye casualty’ at Southampton Hospital. You do not need an appointment.

Flu Vaccine

Who do I see?
Practice Nurse / HCA (Health Care Assistant)

Advice:

We will invite you for your annual flu vaccine if you are eligible.

Further information about the flu vaccine from NHS UK.

Fungal Skin Infections

Who do I see?
Community Pharmacy / GP / ANP if it persists

Advice:

Fungal skin infections are common and include athlete’s foot, ringworm of the scalp and body, groin infections and intertrigo. They can usually be treated with creams from a pharmacist.
Ringworm – NHS (www.nhs.uk)

Fungal Groin Infection (Tinea Cruris) | Symptoms and Treatment | Patient

UNDER-BREAST SORENESS (INTERTRIGO) (ruh.nhs.uk)

Fungal Nail Infections

Who do I see?

Advice:

Flu

Who do I see?
Community Pharmacy / ANP / GP if persists for more than 7 days or difficulty breathing

Advice:

Further information about flu from NHS UK.

Forms, certificates and medicals

Who do I see?
GP Administrative Team

Advice:
Completion of forms, certificates and medicals are not covered under the NHS but are provided privately. Payment for reports must accompany the request or appointment booking (i.e. in advance).

Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

Please allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Please note we do not sign passport forms.

Genital Infections including Herpes

Who do I see?
Genitourinary (GUM) Clinic / GP

Advice:

You can book an appointment with your Doctor.

Hay Fever

Who do I see?
Community Pharmacy

Advice:
Hay fever medications are available from the chemist without needing to see your GP. This includes anti histamines, nasal sprays and eye drops.

Hay fever – NHS (www.nhs.uk)

Hay Fever | Allergy UK | National Charity

Head Lice

Who do I see?
Self Care / Community Pharmacy / School Nurse

Advice:
Head lice and nits – NHS (www.nhs.uk)

Head Lice and Nits | Symptoms and Causes | Patient

Holiday Cancellation Certificate

Who do I see?
GP Administrative Team

Advice:

Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service.
Payment for reports must accompany the request or booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Hyperventilation

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about hyperventilation available from NHS UK.

Head Injuries

Who do I see?
Community Pharmacy / Minor Injuries Unit

Use A+E for a severe or significant head injury or if you are on blood thinning medication

Advice:

Headaches

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about headaches available from NHS UK.

Hospital Appointments

Who do I see?
Medical Secretary

Advice:

Once you have been referred to hospital by the surgery, your information will be reviewed by their team and an appointment will be allocated to you. We do not have any control over the time scale of this, unless their is a significant change in your symptoms. Please contact the department you have been referred to in the first instance.

If you are waiting for tests or scans arranged by the hospital or for follow up appointments please contact the Consultant’s secretary.

Please be aware that we are not able to give you the results of blood tests or scan results that have been organised for you by the hospital team. Please contact the Consultant’s secretary.

Outpatient information :: Hampshire Hospitals

Email addresses available for patient use:

Medical Specialties: [email protected]

Respiratory Team: [email protected]

Elderly Care Team: [email protected]

Hospital Transport

Who do I see?

Advice:


Housing – letter of support

Who do I see?
We normally do not provide this service – Advice and help is available from Shelter England

Advice:
From time to time GPs are requested to provide reports for the patients to Local Housing Authorities and Housing Associations. This is not part of our core services and therefore we may charge an appropriate fee for the work involved or  we may refuse to do it. Please check with our reception team.

Further information and help is available from Shelter England

Indigestion

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist

You can book an appointment with your Doctor.

Further information about indigestion available from NHS UK.

Insect Bites

Who do I see?
Community Pharmacy/GP if severely infected

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about insect bites and stings available from NHS UK.

Insurance Reports

Who do I see?
GP Surgery Receptionist

Advice:
Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Infected Wounds

Who do I see?
Practice Nurse

Advice:
You can book an appointment with the Practice Nurse.

Insomnia

Who do I see?
Community Pharmacy / GP

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Long Covid

Who do I see?
GP

Advice:
For some people, coronavirus (COVID-19) can cause symptoms that last weeks or months after the infection has gone. This is sometimes called post-COVID-19 syndrome or “long COVID”.

Long-term effects of coronavirus (long COVID) – NHS (www.nhs.uk)

Lyme Disease

Who do I see?
ANP / GP

Advice:
Lyme disease is a bacterial infection spread by ticks. It can give a characteristic ‘bullseye’ rash and may be associated with other symptoms such as headache, muscle pains and fever.

Lyme disease – NHS (www.nhs.uk)

Medication Queries and Reviews

Who do I see?
Clinical Pharmacist

Advice:
At the Adelaide we have a clinical pharmacy team who are able to discuss medication queries and concerns with you directly. Reception can book you an appointment with them.

In the month of your birth we will also undertake an annual review of your repeat prescription. You will be contacted if you require a blood or urine test as part of this review. If the pharmacist or GP identifies any issues we will contact you. If you wish to report any issues you can do this through our website.

Reviews – Adelaide Medical Centre (webgp.com)

Missed Contraceptive/Emergency Contraception

Who do I see?
Family Planning Clinic/Community Pharmacy/Practice Nurse/GP

Advice:
For emergency contraception, please find your nearest community pharmacy. For other issues please search for your nearest family planning clinic .

You can book an appointment with the Practice Nurse/GP.

Further information about contraception from NHS UK.

Medical Reports

Who do I see?
GP Secretary Team

Advice:
Completion of forms, certificates and medicals are not covered under the NHS and therefore incur a charge. Please phone us to discuss your requirements. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Mental Health

Who do I see?
GP/Mental Health Support Services/Samaritans

Advice:
These are helplines with specially trained volunteers who’ll listen to you, understand what you’re going through, and help you through the immediate crisis.

Samaritans operates a free service 24 hours a day, 365 days a year for people who want to talk in confidence. Call them on 116 123 or visit the Samaritans website.

Find out how to deal with a mental health crisis or emergency

Further information from NHS UK How to access mental health services

To see your GP

You can book an appointment with your Doctor.

Minor Injuries

Who do I see?
Andover Minor Injuries Unit

Advice:
Andover Minor Injuries Clinic :: Hampshire Hospitals

Treatment at the clinic includes:

  • Treating minor head injuries
  • Facial and eye injuries
  • Foreign body removal
  • Fractures
  • Bites
  • Minor burns
  • Wound assessment and closure
  • An X-ray facility on site (if required) Monday to Friday from 9pm to 5pm, excluding bank holidays. 

Mouth Problems

Who do I see?
Community Pharmacy / Dentist

Advice:
Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services

Our ANPs / GPs are not insured to assist with dental issues.

Neck Pain

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about neck pain available from NHS UK.

New Baby

Who do I see?
Health Visitor / GP

Advice:

Having a new baby can feel very overwhelming. There are plenty of ways to access support. Your health visitor can help with issues such as feeding, tongue tie, sleep and general advice. They will also weigh your baby. If you are ever concerned your baby is unwell call the surgery for the duty team or use 111.
Concerns about my baby’s health :: Healthier Together (what0-18.nhs.uk)

Parents Advice | ICON (iconcope.org)

Pregnancy, baby and toddler health information at BabyCentre UK – BabyCentre UK

How to reduce the risk of SIDS for your baby – The Lullaby Trust

Nosebleeds

Who do I see?
111/Urgent Care if severe/GP if several episodes

Advice:
Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre.

You can book an appointment with your Doctor.

Passport Forms

Who do I see?
We do not sign passport forms

Advice:
Passport forms are not covered by the NHS.

Accepted occupations that can countersign your passport photo.

Phobias

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about phobias available from NHS UK.

Panic Attacks

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about panic attacks available from NHS UK.

Period Problems

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about period problems available from NHS UK.

Pregnancy

Who do I see?
Midwife / GP

Advice:
If you are newly pregnant, you can self refer to the midwife. There is a wealth of information on the NHS website about what to expect during pregnancy and how ante natal care is provided.

Badger Notes – Self-refer your pregnancy to SHIP Maternity Referral

Pregnancy – NHS (www.nhs.uk)

Pregnancy | Start4Life (www.nhs.uk)

Pneumoccocal Vaccine

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)

Advice:
You can book an appointment with reception if you are eligible.

Who should have the pneumococcal vaccine? – NHS (www.nhs.uk)

Rectal Problems

Who do I see?
Community Pharmacy/GP if persists for more than 7 days.

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Rashes

Who do I see?
Community Pharmacy/GP if persists for more than 7 days.

Advice:

Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information – Rashes in babies and children

Removal of Stitches

Who do I see?
HCA (Health Care Assistant)

Advice:
Please phone the surgery to arrange your appointment.

Sick Note (Fit Note)

Who do I see?
Please ensure you self certify for first 7 days, then please submit your request via an E consult. If you are unable to do this then please speak to reception.

Advice:
Employees unable to work because of coronavirus can now access a digital isolation note from 111.nhs.uk without having to go to the doctor.

If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). 

Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.

A fit note can be backdated if required, please provide the required dates and as much information as you can. Please note – requests for fit notes are not appropriate for same day or emergency appointments.

Self – Certificate.
You can obtain this form from your employer or by visiting the HMRC website.

Private Certificates
If you or your employer require further information concerning your period(s) of illness, then your Doctor may require to issue you with a letter. Please note that a charge may apply for this service. Please check with our reception desk.

Skin Conditions

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about common skin conditions available from NHS UK.

Sore Eyes

Who do I see?
Community Pharmacy/ Optician (MECS)

Advice:
If severe, please go to Eye Casualty at Southampton General Hospital.

Click here to search for your nearest opticians or search for your nearest community pharmacist.

Sore Throat

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

If you have a sore throat, there are a number of ways you can help yourself. Paracetamol can help with the pain, andgargling with warm, salty water may help shorten theinfection (but this isn’t recommended for children). In most cases, you only need to see your GP if your sore throat doesn’t improve after a week.

You can book an appointment with the GP.

Further information on how to treat a sore throat yourself .

Sleep Problems

Who do I see?
Self Care / Community Pharmacy / GP

Advice:

Simple lifestyle changes can make a world of difference to your quality of sleep. You can get advice and medication from a pharmacist. There are also a number of sleep apps available.

Insomnia (Poor Sleep) | How to sleep better | Causes & Treatment | Patient

10 tips to beat insomnia – NHS (www.nhs.uk)

Home – The Sleep Charity

Sleepstation – sleep improvement & insomnia course

Sleepio | Can’t sleep? Get to sleep and stay asleep without pills or potions

Pzizz | Sleep at the push of a button

Stings

Who do I see?
Community Pharmacy / Minor Injuries Unit

Advice:
See a pharmacist for concerns over simple insect bites and stings. Anti histamine medication and bite and sting creams can be obtained without a prescription. Insect bites and stings do not usually require antibiotics. Skin redness and itching are common and may last for up to 10 days.

Insect bites and stings – NHS (www.nhs.uk)

Sunburn

Shingles Vaccine

Who do I see?
Practice Nurse / HCA (Health Care Assistant)

Advice:
We will send you an invite for your shingles vaccine when you are eligible. If you think you have been missed please let us know.

Shingles vaccine overview – NHS (www.nhs.uk)

Sinusitis

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about sinusitis available from NHS UK.

Smoking Cessation

Who do I see?
Smokefree Hampshire / NHS Helpline

Advice:

Stopping smoking isn’t easy, but giving up will greatly improve your own health as well as the health of your friends and family.

Self refer to this service via the link below.
Smokefree Hampshire | Your Stop Smoking Service

Quit smoking – Better Heath – NHS (www.nhs.uk)

Sore Penis

Who do I see?
Sexual Health Clinics/GP if it persists

Advice:
Find your local clinic.

You can book an appointment with the GP.

Further information about penis problems, available from NHS UK.

Sprains

Who do I see?
Community Pharmacy / Minor Injuries Unit / First Contact Physiotherapist

Advice:

Sprains and strains – NHS (www.nhs.uk)

For concerns about sprains and strains you can use Andover Minor Injuries Unit.

Andover Minor Injuries Clinic :: Hampshire Hospitals

If you have an ongoing issue following an injury then please book an appointment with our physiotherapy team via reception.

Statin Medication

Who do I see?

Advice:

Termination of Pregnancy

Who do I see?
BPAS

Advice:
The termination of pregnancy service is for women who are pregnant and want to discuss their pregnancy options, which might include having a termination. Your local clinic will offer advice and information, and can help you with a hospital appointment if that is what you decide to do. You can self refer to this service without speaking to the GP.

Abortion clinics, Information, Advice and Treatment | BPAS

Abortion – NHS (www.nhs.uk)

Marie Stopes

Tiredness and fatigue

Who do I see?
Self-Help/GP

Advice:
Feeling exhausted is so common that it has its own acronym, TATT, which stands for “tired all the time”.

Further information and help is available from NHS UK

If you feel that you are still experience symptoms of tiredness, please book an appointment with your GP.

Urine Infections

Who do I see?
Community Pharmacy / ANP / GP

Advice:
Please bring a urine sample into the consultation; sterile pots available at reception.

Information about Urinary tract infections (UTIs) available from NHS UK.

Verrucae

Who do I see?
Community Pharmacy

Advice:
Please search for your nearest community pharmacist who can advise on over the counter treatments available.

Further information about warts and verrucas available from NHS UK.

Vomiting

Who do I see?
Community Pharmacy/GP

Advice:
Please search for your nearest community pharmacist.

For babies and toddlers, or if it persists longer than 1 week in children and adults, please book an appointment with your Doctor.

Further information about diarrhoea and vomiting from NHS UK.

Warts

Who do I see?
Community Pharmacy/GP

Advice:
Please search for your nearest community pharmacist who can advise you on over the counter treatment options. 

Further information about warts and verrucas from NHS UK.

Tetanus Injection

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)

Advice:

Tetanus – NHS (www.nhs.uk)

Thrush (Vaginal)

Who do I see?
Self-Help / Community Pharmacy / Sexual Health Clinic

Advice:
You can obtain treatment for vaginal thrush easily over the counter as a cream or vaginal tablet (pessary). If you are unsure you can discuss with the pharmacist. There is more information here Thrush in men and women – NHS (www.nhs.uk).

If you are sexually active, you can also visit your local sexual health clinic for any concerns about vaginal discharge or possible sexually transmitted infections.

If you have frequent / recurrent episodes of thrush or your symptoms are not resolved with the usual treatments then please discuss this with a GP.

Travel Vaccinations

Who do I see?
Practice Nurse

Advice:
Please book an appointment, at least 6 weeks or more before travelling.

NHS guide to Travel vaccinations

Vaginal Discharge

Who do I see?
Sexual Health Clinic / Practice Nurse / GP

Advice:
You can book an appointment with the Practice Nurse/GP.

Further information about vaginal discharge available from NHS UK.

Vitamin B12 Injection

Who do I see?
Practice Nurse or HCA

Advice:
This injection must have been initially advised by the GP. If you are having continued injections you will need to be seen every 3 months for a further dose.

Further information about Vitamin B12 or folate deficiency anaemia, available from NHS UK.

Warfarin Monitoring

Who do I see?
If you are a patient taking warfarin you should be under the care of the Anticoagulation Clinic run by the hospital. They will advise when your blood tests are due, you are welcome to have your blood test performed at the surgery or at AWMH Phlebotomy department.

Advice:
If you are new to the area and taking warfarin blood thinning tablets, we can refer you for this service, please contact reception.

Patient resources :: Hampshire Hospitals

Warfarin FAQs available at Warfarin.pdf (hampshirehospitals.nhs.uk)