GENERAL DATA PROTECTION REQUIREMENTS (GDPR)
On 25 May 2018 the new GDPR comes into force. we at the Adelaide are currently scrutinising our procedures to ensure that we comply with the new regulations. For more information please click the Our services tab then GDPR. To view the EU GDPR please click here.
Welcome to Adelaide Medical Centre Online
The Adelaide Medical Centre is located on the eastern side of Andover, and is accessible from the Vigo Road roundabout. We are a practice of seven doctors, a practice manager, Assistant manager, four practice nurses, eight receptionists, four clerical staff and a medical secretary. The doctors work as a group practice and liaise closely with the other members of the primary health care team.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
If required we can provide alternative forms with larger fonts for patients with poor eyesight.
If you require any kind of extra assistance a member of our Practice team will endeavour to assist in any way they can.
Please be advised that the Doctors will not see/speak to patients on the Emergency Triage appointments regarding any ongoing treatment or any requests for SSP Sick notes.
Missed Appointments (Did Not Attend (DNA))
We have an alarming number of patients not attending for their appointments.
In May 2018 there were been 133 patients DNA. At a cost of £11.33 per appointment this is cost to the NHS of £1506.89 which could have been better spent on our services to you. If you cannot attend for an appointment please let us know as soon as is practicably possible so we can offer the appointment slot to another patient.
During 2017, 948 Patients failed to attend their appointments without giving a reason. This equates to a £10,740.84 loss to the NHS.
Named Gp for all Patients
All patients are now allocated a named GP this has been extended to all patients including children. This builds on the 2014-2015 agreement to provide a named and accountable GP for over 75s.
Please be aware that you may be moved to another named Doctor if, for example, a Doctor leaves us. With each Doctor holding a list of over 2000 patients it is not cost effective for us to send letters to each patient stating that they have had to be moved from one Doctor to another. For 2000 second class letters it would cost us £1120.00, we believe this money can be put to better use upgrading our services to you the patient.
Please be advised that all forms of electronic media devices (Phones, Tablets etc.)should be turned off once inside the Surgery.
Please be advised that the reception staff are here to offer you as much help as possible. They have been asked by the Doctors to try to ascertain a small piece of information from patients requiring appointments to allow them to put you with the right Doctor for your ailment. The receptionists are medical receptionists and as such are trained to triage patients to a certain degree. Please understand that they do not need to know your complete medical history just an insight into your symptoms. Our Doctors all specialise in different areas and our medical receptionists will try to put you with a Doctor best suited to deal with your symptoms. Thank-you in advance for your cooperation.
You can ask to see whichever Doctor you wish but please be aware that requesting a certain Doctor by name may lead to longer waiting time for an appointment.
Access to Surgery Premises
Parking is available beside the surgery (although limited) where there are now two bays for disabled patients. Please do not use the car park unless you are visiting the surgery. Illegally parked vehicles will have their vehicle registration taken and passed to the relevant authorities, wheel clamping is also in use. The surgery has been designed to allow wheelchair access to all the consultation rooms and to the waiting room. One toilet has been designated for use by the disabled.
Adelaide Medical Centre runs a chaperoning policy. If you require a Chaperone during your consultation please make this request when you book in at reception. If you are in your consultation and decide a chaperone is required please ask the Doctor who will be happy to request a member of staff,(male or female) to chaperone you.. (See useful links for Chaperones).
Patient views on GP practice
The Local CCG is seeking the views of patients about extended hours in GP practice to find out when and where they would like to be able to see a GP or nurse.
if you could follow the link below and input your views to help us give you a better service.
Links to Useful Websites
GET HAMPSHIRE WALKING! (See link above)
Test Valley Health Walks are free and a great way to get fit. They provide an opportunity to explore what’s on the doorstep and to make new friends.
Test Valley Borough Council operate weekly walks, The walks accommodate all abilities, each walk catering for faster and slower walkers and most walks between 2-3 miles. For more information you can visit:
Click the Icon on the left for E-Consultations
(Site updated 07/08/2018)