Booking an Appointment
Clinics are staggered during the working day and appointments are offered between 08:00 and 18:30. If you are registered for online services many appointments with GPs and nurses are available to book online. Otherwise, please telephone Reception to book an appointment: 01264 351144.
If you need to see a doctor in an emergency outside of our core hours 08:00 to 18:30 Monday to Friday you should call 111.
All consultations are by appointment. When telephoning, please indicate the degree of urgency of your request. Appointments are normally offered for 10 minutes. A 10 minute appointment will typically give time for one clinical issue to be discussed. If you wish to discuss multiple items you should request a longer appointment. We ask this to give you the GP time required and to help provide you with a safer, less rushed consultation.
Our reception team have been asked by the GPs to determine the reason that you wish to see the GP or nurse. This is to help us give you the most appropriate appointment or to direct you to an alternative service such as Minor Injuries or your local pharmacist. For patients requesting to be seen same day, this information helps the GPs prioritise patients on clinical need and in some cases may be critical in saving your life. For nurse appointments, because we have a team of nurses with different skills and rooms with different equipment it is important that we match your need to the appropriate staff and equipment.
Children under 16 years of age should be accompanied by a responsible adult.
Enquiries regarding registration can be made by telephone or in person to Reception. Staff will advise on the procedure to be followed.
All emergencies are triaged by the Duty Dr. Your name will be placed onto the list and you will be called back to assess your condition. If deemed necessary you may be required to come into the surgery for further evaluation of your symptoms. Please note that sick notes and on-going care will not be discussed during a triage call to patients.
Appointments for the Emergency Surgery are bookable only on the day of the surgery.
Urgent problems will always be seen on the same day, but not necessarily by your own doctor. Please do not abuse this facility.
MHH GP Access Hub
We are able to offer appointments every evening from 5pm to 8pm and at the weekend 8am to 12 midday for our registered patients. Appointments are available with a GP, Practice Nurse or Healthcare Assistant, MSK Physio and Mental Health adviser. The clinician will have access to your own GP records (with your permission) and will be able to organise blood tests, X-rays and referrals. A copy of the consultation will go back into your medical record. GP appointments are 15 minutes in length. To book, please call The Adelaide Medical Centre during our usual opening hours. Please note: appointments are not available to temporary residents. For more details go to: http://www.midhampshirehealthcare.co.uk/gp_access_hubs.htm
You can now receive medical advice 24/7 via eConsult. This symptom checker will guide you to the most appropriate service and will route your questionnaire and comments to your GP. Your GP will contact you back by 18:30 the next working day either via email, sms text or phone call. Beat the reception phone queue and try an eConsult.