Telephone Triage

Our reception team have been asked by the GPs to determine the reason that you wish to see the GP or nurse. They have all been given training on this subject, This is to help us give you the most appropriate appointment or to direct you to an alternative service such as Minor Injuries or your local pharmacist. For patients requesting to be seen same day, this information helps the GPs prioritise patients on clinical need and in some cases may be critical in saving your life. For nurse appointments, because we have a team of nurses with different skills and rooms with different equipment it is important that we match your need to the appropriate staff and equipment.