We are proud to look after 11,000 (and growing) patients in the Andover area. Our aim is to be easily accessible when you need us and to provide high quality GP services with a focus on continuity of care.

When you register with us, you will be allocated a ‘named GP’, we encourage you to consult with your named GP for routine appointments so that you can both get to know each other.

How To Get In Touch With Us?

No need to be 15th in a call queue at 8am at AMC, you can reach us by phone, by visiting Reception or by submitting an eConsult form – all options are available all day, 8am to 6.30pm and all requests are treated in the same way no matter how you reached us.

When Can I Expect to Be Seen?

This depends on the issue you are contacting us about. We offer a same day triage service for urgent problems such as unwell children, concerns over infections, mental health crises etc. This service works via an initial telephone triage call back with a same day face to face appointment with the team offered if required. The team changes every day and is usually made up of one GP and 2 of our experienced Advanced Nurse Practitioners (ANPs). Please only use this service for urgent problems.

For longer standing issues or ones that need ongoing input, we recommend a routine appointment with your named GP. We work hard to keep the waiting time for these appointments to < 2 weeks. These appointments are also booked as an initial telephone call, a face to face appointment will then always be offered if desired or recommended by the GP, this is usually offered to you on the same day or at a time more convenient to you if preferred.

If you have a chronic (long term) medical condition, you will be invited for an annual review appointment with our Nursing Team in your birth month. These appointments address issues such as blood pressure, cholesterol, kidney health etc and help to effectively manage health conditions and prevent future problems.

How You Can Help Us

One of our main goals is to ensure that the right patients see the right member of the team at the right time, thus ensuring that issues are dealt with in the safest, most effective and efficient way.

• – Unsure what help you need? the eConsult function provides a way to ask questions or for advice without having to wait for an appointment. You will always be contacted before the end of the next working day, usually same day.

• – Please let us know if you can no longer make your appointment, this means it can be offered to someone else. Arrive on time or have your phone to hand/on loud if you are expecting a call back.
• – Please only use the same day triage service when your need is urgent. For ongoing problems, it is generally better to consult with your usual GP for continuity of care.
• – Make use of our website page ‘Who Do I See?’ before contacting the Practice. This is updated regularly by the GPs, and you may find there is a quicker and easier way to get help for your problem. 
• – For under 18s, make use of the Healthier Together website/app for advice on common health problems in children. Healthier Together
• – Make use of self-referral schemes, these do not require a referral from a GP and include things such as counselling, physiotherapy, vasectomy, breast lumps and eye problems. (See ‘Who Do I See’ for more info). 
• – We are lucky to have other specialist services locally such as Andover Minor Injuries Unit, the Sexual Health clinic and the Minor Eye Conditions service. All can be contacted directly and if we don’t use them, we will lose them.
• – Make use of the Pharmacy First scheme which is now well established locally and can provide help and treatment (including antibiotics) for 7 common conditions. How pharmacies can help – NHS
• – If you are offered an appointment with a Physio or a Pharmacist or informed that you can use a self-referral scheme rather than waiting for a GP appointment, please do so. Our Reception team work in conjunction with the GPs and are following specific guidance. If GP input is felt to be needed following your appointment, this will be arranged for you directly. 
• – For queries regarding referrals to hospital, when you might expect to be seen, or results of tests that were arranged by hospital teams, contact them directly rather than coming through us. (Believe it or not, we use the same phone numbers that are published on their website!)
• – For queries over prescriptions being ready from your Pharmacy, please contact them directly, we have no additional information or control over this part of the process. A large volume of our calls relate to checking if prescriptions are ready, reducing these calls helps to keep our phone waiting times down for those calling with urgent needs.
• – The easiest way to order your prescription is via the NHS app, the app also shows you when the prescription has been signed and sent to your Pharmacy. All prescriptions will be signed by the GP within 3 working days, if there are any issues you will be contacted by the Practice.
• – Had a negative experience or think we could do something better? Tell us! Please use the complaints form on our website, we are committed to learning and improving.
• – Had a good experience or want to leave some positive feedback? Please leave us a Google review, these are shared with the whole team and really give everyone a morale boost.