The Care Quality Commission carry out inspections on all Primary Care GP practices annually. The last inspection was carried out in June 2020 and although the practice received a rating of ‘Good’ overall, it was rated as ‘requires improvement’ in the well-led key line of enquiry. As you may well know the Practice announced that it would be closing in February 2020 after many struggles. A new Partnership took over the running of the practice in September 2020 and set out to achieve many objectives. One being to correct the CQC failings which led to requires improvement in well-led.
We are please to inform you that this year we achieved a rating of ‘Good’ across all indicators.
For further information on our inspection CLICK HERE
The CQC summary report stated
We found that:
• The practice had changed significantly since our previous inspection, led by a new partnership team and supported by
a range of new staff.
• The practice had implemented improvements in governance arrangements since our last inspection and had
addressed the issues we had raised. This included in the management of emergency medicines, prescription
stationery and recruitment risk assessments.
• The way the practice was led and managed promoted the delivery of high-quality, person-centred care.
Prime bits from the detailed reports were
Staff surveys, undertaken in September 2020 (shortly after the new management structure was put in place) and three months later, showed staff felt well supported, particularly by the practice partners. The most recent survey showed 92% of staff had seen an improvement in the practice. This was attributed to better facilities and an improved working culture.
The recent national GP patient survey data for March 2021, showed this practice had improved year on year in a range of indicators, with 88% of patients reporting it was easy to get through on the phone, and 65% stating they were satisfied or very satisfied with their GP appointment times (compared with 44% in March 2020). When asked about their experience of making an appointment overall, 82% responded positively, which was a marked increase from 56% in March 2020 and a more positive view than patients of other practices in the CCG.
In the March 2021 patient survey, results showed a significant improvement in patient’s views of their healthcare professional (97% said they were good at listening to them and treating them). Overall, patient satisfaction with the practice had improved across all areas in the past year.