Patient feedback survey request and 2025 look back overview

Posted by: philheiden - Posted on:

black and white printed textile

Dear Patients,

Firstly, Happy New Year. We wish you good health and happiness in 2026 and fully support any health-related New Year’s resolutions you may have set, whether that includes:

  • Taking part in Dry January
  • Stopping smoking
  • Adopting a healthier diet
  • Increasing physical activity, joining community groups, or taking up a new hobby
  • Or any other positive lifestyle change

2025 was a busy year for our practice, but one we consider successful in many ways. We would like to share some highlights with you:

  • We care for: 11,007 patients
  • Total appointments handled: 67,811
    • 17,836 same-day urgent appointments
    • 22,679 routine GP appointments, with a high continuity of care rating (average wait time of 7 working days)
    • 9,703 Practice Nurse appointments supporting long-term condition monitoring and prevention
    • 1,771 First Contact Practitioner MSK physiotherapy assessments
    • 3,497 pharmacy-related queries resolved
    • 9,555 online eConsultations submitted
    • 2,770 other appointment types
  • Total prescriptions issued: 156,799
  • Total test results reviewed: 85,279
  • Total referrals sent: 2,568
  • Flu vaccinations administered: 2,301
  • COVID vaccinations administered: 1,767

We have received hundreds of positive reviews and significantly fewer complaints compared to previous years, which suggests we are moving in the right direction.

That said, we are always striving to improve and truly value feedback from our patients, whether positive or constructive. We would be very grateful if you could spare five minutes to complete our 2025 Patient Satisfaction Survey, which will help us plan and improve our services for 2026.

Adelaide Medical Centre, Andover –  Patient Satisfaction Survey – Fill in form

Thank you in advance for your time and continued support.

Take care

AMC