NHS England GP Patient Satisfaction Survey Results 2025

Posted by: philheiden - Posted on:

Each year, NHS England carries out an anonymous survey of a broad range of patients who have recently interacted with our Surgery. The aim is to gather valuable feedback about their experiences. The results are analysed and published publicly here: GP Patient Survey

We’re pleased to report that in the last year, for the majority of indicators we have achieved well above both the Hampshire and Isle of Wight (HIOW) local and national benchmarks.

Last year, some of our survey outcomes clearly highlighted areas requiring improvement. As a Practice, we take patient feedback seriously and are committed to continuous improvement. In response to last year’s results, we prioritised the following areas:

  • Continuity of Care  – A 6% improvement, from 59% to 65% of patients rating of getting to see or speak to the same clinician. (Local average: 41%)
  • Overall, how would you describe your experience of contacting your GP practice on this occasion – A 28% improvement, from 49% to 77% of patients rating it as good. (Local average: 48%)
  • How do you feel about how long you waited for your appointment? – A 15% improvement, from 59% to 74% of patients feeling their wait time was reasonable. (Local average 62%)
  • Thinking about the reason for your last appointment, were your needs met? – A 10% improvement, from 86% to 96% rating this aspect as good. (Local average: 90%)
  • Overall Patient Experience – A 11% improvement, from 74% to 85% rating their experience as good. (Local average: 73%)

There were no survey indicators showing a significant decline in quality compared to last year’s results and the majority have shown improvement.

Overall, we are proud of our progress, especially when viewed in the context of local and national data and the broader challenges facing the NHS.

Please rest assured that we are doing our very best. We wish for nothing more than happy, healthy patients, who feel they have been well informed and treated with dignity and respect.

Thanks for your ongoing support,

The AMC Partners