The practice and CCG are working hard to secure GP services at Adelaide MC past 1st November. Conversations to date are looking hopeful. We will be in touch again shortly
Welcome to Adelaide Medical Centre Online
The Adelaide Medical Centre is located on the eastern side of Andover, and is accessible from the Vigo Road roundabout. We are a practice of seven doctors, a practice manager, Assistant manager, four practice nurses, eight receptionists, four clerical staff and a medical secretary. The doctors work as a group practice and liaise closely with the other members of the primary health care team.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
If required we can provide alternative forms with larger fonts for patients with poor eyesight.
If you require any kind of extra assistance a member of our Practice team will endeavour to assist in any way they can.
Please be advised that the Doctors will not see/speak to patients on the Emergency Triage appointments regarding any ongoing treatment or any requests for SSP Sick note.
INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONA VIRUS (COVID-19) INFECTION
Due to the coronavirus outbreak, please do not attend the surgery if you have a respiratory illness, cough, fever (temperature) or any loss of taste/smell. If you have already booked an appointment with us for another reason and then develop these symptoms please call reception to convert your appointment to a telephone consultation instead.
Worried if you have Corona Virus? Note the NHS stopped testing (swabbing) patients and are working to government policy. Click on the link for more information nhs.uk coronavirus - covid-19 page.
Those at greater risk should be social distancing/ isolating. Covid-19 guidance on social distancing and for vulnerable people
If you believe you fall into the Government's "extremely" vulnerable group but have not received a letter you can apply on line. The following link will allow you to see if you qualify and how to apply. Coronavirus extremely vulnerable
It is compulsory for patients to wear a face covering when visiting the Practice
You must wear a face covering at all times on public transport or when attending a Healthcare setting as a visitor. Evidence suggests that wearing a face covering does not protect you. However, if you are infected but have not yet developed symptoms, it may provide some protection for others you come into close contact with.
Face coverings do not replace social distancing. If you have symptoms of COVID-19 (cough, and/or high temperature, and/or loss of, or change in, your normal sense of smell or taste - anosmia), you and your household must isolate at home: wearing a face covering does not change this. You should arrange to have a test to see if you have COVID-19.
A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards.
It is important to use face coverings properly and wash your hands before putting them on and taking them off.
Face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly. GPs are not required to provide letters of support for those who fall under the list of exemptions and have been advised to decline such requests. Exemption letter guidance
Staying safe outside your home
You can make face-coverings at home. The key thing is it should cover the mouth and nose. How to make and wear a face covering
If you have been off work for more than 7 days and have been told you need a sick note, please use the “Contact your Dr on line” section of our website (Econsult). Employers have been encouraged to relax Med3 certificate evidence following 7 days of sickness in support on the NHS.
If you need a "sick note" for self isolation you can complete one yourself online by following the link:
NHS 111 Isolation note
Sexual Health Services
Solent NHS Trust has designed a brand new bespoke website - www.letstalkaboutit.nhs.uk . It is an innovative site, where users can access full sexual health service information including all walk-in clinic times. Any changes to clinics are listed within the “News” section on the homepage. There is also a “Clinic changes” button on the clinic finder, which is also on the homepage.
GENERAL DATA PROTECTION
which protects against four strains of flu), given as a nasal spray. This is for children and young people aged two TA PROTECTION REQUIREMENTS (GDPR)
On 25 May 2018 the new GDPR comes into force. we at the Adelaide are currently scrutinising our procedures to ensure that we comply with the new regulations. For more information please click the Our services tab then GDPR. To view the EU GDPR please click here
Missed Appointments (Did Not Attend (DNA))
We have an alarming number of patients not attending for their appointments.
In May 2019 there has been 199 patients DNA. At a cost of £11.33 per appointment this is cost to the NHS of £2254.67 which could have been better spent on our services to you. If you cannot attend for an appointment please let us know as soon as is practicably possible so we can offer the appointment slot to another patient.
During 2019 637 Patients failed to attend their appointments without giving a reason. This equates to a £7194.55 loss to the NHS.
This is being monitored and persistant offenders are being removed from the practice list.
Named Gp for all Patients
All patients are now allocated a named GP this has been extended to all patients including children. This builds on the 2014-2015 agreement to provide a named and accountable GP for over 75s.
Please be aware that you may be moved to another named Doctor if, for example, a Doctor leaves us. With each Doctor holding a list of over 2000 patients it is not cost effective for us to send letters to each patient stating that they have had to be moved from one Doctor to another. For 2000 second class letters it would cost us £1120.00, we believe this money can be put to better use upgrading our services to you the patient.
Please be advised that all forms of electronic media devices (Phones, Tablets etc.)should be turned off once inside the Surgery.
Please be advised that the reception staff are here to offer you as much help as possible. They have been asked by the Doctors to try to ascertain a small piece of information from patients requiring appointments to allow them to put you with the right Doctor for your ailment. The receptionists are medical receptionists and as such are trained to triage patients to a certain degree. Please understand that they do not need to know your complete medical history just an insight into your symptoms. Our Doctors all specialise in different areas and our medical receptionists will try to put you with a Doctor best suited to deal with your symptoms. Thank-you in advance for your cooperation.
You can ask to see whichever Doctor you wish but please be aware that requesting a certain Doctor by name may lead to longer waiting time for an appointment.
Access to Surgery Premises
Parking is available beside the surgery (although limited) where there are now two bays for disabled patients. Please do not use the car park unless you are visiting the surgery. Illegally parked vehicles will have their vehicle registration taken and passed to the relevant authorities, wheel clamping is also in use. The surgery has been designed to allow wheelchair access to all the consultation rooms and to the waiting room. One toilet has been designated for use by the disabled.
Adelaide Medical Centre runs a chaperoning policy. If you require a Chaperone during your consultation please make this request when you book in at reception. If you are in your consultation and decide a chaperone is required please ask the Doctor who will be happy to request a member of staff,(male or female) to chaperone you.. (See useful links for Chaperones).
Patient views on GP practice
The Local CCG is seeking the views of patients about extended hours in GP practice to find out when and where they would like to be able to see a GP or nurse.
if you could follow the link below and input your views to help us give you a better service.
MHH GP Hub – Andover War Memorial Hospital.
Appointments are now available for our registered patients every weekday evening between 5 pm to 8 pm and on Saturdays and Sundays between 8am – 12pm.
The Hub is located within the Outpatients Department next to the Minor Injuries Unit at Andover War Memorial Hospital.
Appointments are available with a GP, Practice Nurse, Healthcare Assistant, Mental Health Worker or MSK Physiotherapist.
The clinician will require permission to access your own GP records and will be able to organise blood tests, X-rays and referrals. A copy of the consultation will go back into your medical record shared with your GP Practice.
Cervical screening appointment and contraceptive implant appointments are also available.
To book, please call us in our usual opening hours and ask for an appointment in the Hub.
Please note: Appointments are not available to temporary residents.
For more details go to: http://www.midhampshirehealthcare.co.uk/gp_access_hubs.htm
what is your views on a Andover Health and Wellbeing Hub
Links to Useful Websites
GET HAMPSHIRE WALKING! (See link above)
Test Valley Health Walks are free and a great way to get fit. They provide an opportunity to explore what’s on the doorstep and to make new friends.
Test Valley Borough Council operate weekly walks, The walks accommodate all abilities, each walk catering for faster and slower walkers and most walks between 2-3 miles. For more information you can visit: