If you need urgent medical advice during surgery hours, please phone the surgery on 01264 351144.
Emergency Consultations
We provide emergency same day appointments so that for urgent issues, you are able to be seen quickly. These emergency appointments are bookable on the day via the same day telephone triage service which runs from 8am to 6.30pm (except for Bank Holidays and weekends). You should request a same day triage call back only if you have an urgent problem and must be available to see the team the same day. Please do not abuse this service.
Out of Hours
If you need to see a doctor urgently when the surgery is closed please telephone 111. You will be put through to the NHS 111 Out of Hours service who provides the ‘out-of-hours’ service on behalf of NHS Hampshire. They will triage your request and may phone you back to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.
NHS 111 has replaced NHS Direct and will provide a single point of rapid access for all non emergency healthcare services. At any time of day or night, you can call 111 for free expert health information and advice. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647.
Non-urgent advice: Severe chest pain, loss of blood or suspected broken bones
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department (A&E) or call 999.