Patient care pathways

Posted by: philheiden - Posted on:

Dear Patients

In the midst of COVID, the Practice made its generic email address public for patient prescription and sick note requests, as phone lines were jammed with COVID clinical queries. In hindsight this was not the best idea. Many patients are now using the practice email address in an inappropriate and unsafe manner. We have removed our Practice email address from our website and will be closing the account in due course.

Here are the ways in which you should appropriately communicate with us, depending on the request type, displayed in our preferred order.

Clinical queries

Definition Routine – Any other clinical query that is not an emergency. Typically these will be screened to your registered GP who is responsible for your care, who knows you and will provide exceptional continuity of care.

Definition Urgent – A medical emergency (but is not life threatening) that needs discussion today. Note you are unlikely to consult with your registered GP

Repeat Prescription ordering

  • Quickest option is to order via PatientAccess online or the NHS App (up to 3 working days)
  • If you experience problems with the above sites use our website form (4 working days)
  • Written order via post, in surgery form (4 working days)
  • You can request via your local Pharmacy (4 working days)
  • NOTE we do not accept prescription requests over the phone

Sick note request

Obtaining investigation results (blood, etc)

  • As soon as your results have been received/ reviewed we publish these on your PatientAccess or NHSApp accounts.
  • Call us on (01264) 351144 during our opening hours 2 weeks after your test or 16 weeks after your smear.
  • NOTE we contact you should there be anything clinically urgent

Thank you for your understanding.